Home › Contacts
Contacts
Questions about the content of this site — corrections, outdated figures, partnership enquiries — are accepted by email. Account, payment and bonus questions should go directly to the platform's support, which operates around the clock.
| Topic | Channel | Response time |
|---|---|---|
| Site content and corrections | editor@winum-in.net | 1–2 business days |
| Partnership | partners@winum-in.net | 2–3 business days |
| Account and payments | Platform live chat, 24/7 | 1–2 minutes |
| KYC and documents | Platform support email | Up to 12 hours |
When writing about a payment issue to platform support, include the transaction UTR number and a screenshot from your payment app — this shortens resolution to a single exchange in most cases.